Q&A
Q: How do you choose your products? A: As a father, I personally test each product with my son. Only items that meet my safety, quality, and practicality criteria are selected.
Q: Are your products suitable for newborns? A: Yes! We have a range specially designed for babies aged 0-6 months. Each product clearly indicates the recommended age.
Q: Can I see the products in store? A: We are an online store only, but our detailed photos and comprehensive descriptions give you all the information you need.
👶 Tips and Use
Q: From what age should I use your training cups? A: Our leak-proof cups are perfect from 6 months. They help guide your baby through the transition from a bottle to a glass.
Q: How do I care for the waterproof bibs? A: Machine wash at 30°C, air dry. Avoid fabric softener, which can reduce the waterproofing.
Q: Are the pacifiers BPA-free? A: All our products comply with Canadian standards. Our pacifiers are 100% free of BPA, phthalates, and other harmful substances.
📦 Orders and Inventory
Q: What should I do if a product is out of stock? A: Sign up for restock alerts! We'll notify you as soon as the item is back in stock.
🚨 Emergencies and Problems
Q: My baby is having an allergic reaction to a product. What should I do? A: Stop using it immediately and consult your pediatrician. Contact us for a priority return and a full refund.
Q: Did a product break during first use? A: Email us a photo. We'll arrange a free express replacement within 24 hours.
Q: My order didn't arrive on time? A: Contact us immediately! We'll track your package and, if necessary, send a replacement express delivery free of charge.
🌍 International and Languages
Q: Do you ship internationally? A: We're currently focusing on the Canadian market to offer the best possible service. International delivery is planned for 2024.
Q: Is your website available in English? A: Yes! Our store is fully bilingual (French and English) to serve all Canadian parents.
💡 Dad's Tip: "Never hesitate to ask us any questions, even the simplest ones! As a parent, I know we always want to make sure we're making the right choices for our little ones."
📞 Quick Contact: For any urgent questions, email babysessentialsstore@gmail.com